[ MEET EVO ]

The intelligence inside Synthevo.

Evo works across calls, text, email and chat—understanding what each shopper wants, remembering the conversation, taking the next action and turning every interaction into intelligence your dealership can use.

Explore What Evo Can Do

[ ALWAYS WORKING ]

Every opportunity gets a response.

Evo can respond to inbound texts, emails, web chats and portal leads within seconds, 24/7, in English or Spanish. When enabled by the dealership, Evo can also send the first outreach to new leads.

  • 24/7 responsesWorks inbound text, email, chat and portal opportunities without waiting for someone to become available.
  • First outreachWhen enabled, Evo can initiate the first message to a new opportunity, with dry-run controls available to the dealership.
  • English + SpanishWorks conversations in either language while keeping the customer's history connected.
  • Dealership-local timingUses the dealership's local time zone for appointments, reminders and time-sensitive communication.

[ GROUNDED INTELLIGENCE ]

Evo answers from your dealership.
Not from a guess.

Evo works from your live inventory, availability, vehicle-level pricing rules, fees, shipping logic, store hours, policies and approved dealership knowledge. Pricing and fee calculations are determined from dealership rules before the response is generated, helping prevent invented prices or fees.

  • Live inventory and availability
  • Vehicle-level pricing rules
  • Fees and out-the-door logic
  • Shipping rules
  • Store hours and dealership policies
  • Approved Q&A knowledge
  • Financing questions routed to the finance team

[ CUSTOMER MEMORY ]

Evo remembers where every shopper left off.

Evo keeps customer context across channels and human handoffs so conversations can continue without starting over.

Memory can include

  • Vehicle of interest
  • Budget
  • Trade-in
  • Timeline
  • Objections
  • Previous questions
  • What has already been said

Additional capabilities

  • Purchase-intent scoringScore purchase intent from 1–10 to help surface stronger opportunities.
  • Pipeline movementMove opportunities through configured stages as the customer journey progresses.
  • Objection detectionCapture objections and financing questions in the customer's own words.
  • Lead deduplicationMatch customers by phone and email to reduce duplicate conversations.

[ FROM CONVERSATION TO APPOINTMENT ]

Evo doesn't stop at the first reply.

Evo keeps opportunities moving after the initial conversation—booking appointments, confirming them, reminding customers, rescheduling and re-engaging shoppers who go quiet.

  • Appointment booking
  • Appointment confirmation
  • Rescheduling
  • Appointment reminders
  • No-show recovery
  • 27 ready-made follow-up automations
  • No-reply nudges
  • Cold-lead revival
  • Service anniversary follow-up
  • Daily campaign caps
  • Automatically stops when the customer responds or books
  • Custom campaigns written in plain English
  • AI preview before campaign messages are sent

[ EVO ON THE PHONE ]

When nobody picks up,
Evo can.

With Synthevo Voice, Evo can answer after your reps have had the first chance to take the call and can provide full after-hours coverage. Evo understands why the shopper called, answers using dealership-approved information and can move the conversation toward an appointment.

  • AI overflow answering
  • After-hours coverage
  • Missed-call text-back
  • Appointment booking
  • Grounded dealership answers
  • Call recording with notice
  • Automatic transcription
  • Call scoring
  • Calls added to the customer's conversation thread

These phone capabilities require Synthevo Voice.

[ HUMAN + EVO ]

Your people can take over anytime.

When a salesperson enters a conversation, Evo steps back. When the rep becomes unavailable again, Evo can continue according to the dealership's workflow without losing customer context.

  • Automatic AI pause when a human responds
  • Human takeover at any time
  • AI resume when appropriate
  • Dealership-defined escalation rules
  • Conversations waiting on a human are flagged
  • Customer context remains intact through handoffs

[ RESPONSIBLE OUTREACH ]

Automation still follows the rules.

Evo operates inside the communication and consent controls configured in Synthevo, helping dealerships apply their compliance workflows across automated communication.

  • STOP and opt-out handling
  • Quiet hours
  • Consent records
  • National Do Not Call checks where applicable
  • Recording disclosures
  • Customer re-inquiry handling
  • Dealer-level communication controls

[ CONVERSATION INTELLIGENCE ]

Evo doesn't just work conversations.
It understands what they're telling your business.

Evo turns conversations and calls into structured intelligence so management can see what shoppers want, why opportunities stall and where the dealership should pay attention.

  • Demand by make, model, trim, body style and price band
  • Customer objections
  • Escalation themes
  • Knowledge gaps
  • Lead-source quality
  • Appointment and show quality
  • Rep and team outcomes
  • Customer journey stalls

[ FROM SIGNAL TO ACTION ]

Evo tells management what needs attention.

Synthevo can generate a daily executive brief highlighting important patterns, recommendations and conversations requiring attention. Each insight can lead managers back to the exact conversations behind it instead of leaving them with another unexplained metric.

  • Daily executive brief
  • Needs-attention list
  • Recommendations
  • Direct links to supporting conversations
  • Emerging customer themes
  • Operational issues worth reviewing

[ EVO ACROSS SYNTHEVO ]

One intelligence.
Across the customer journey.

  • Evo + Messaging

    Works text, email, web chat and portal conversations.

  • Evo + Follow-Up

    Runs dealership-approved follow-up, appointments, reminders and re-engagement.

  • Evo + Voice

    Answers calls through Synthevo Voice when the team cannot.

  • Evo + Intelligence

    Turns customer conversations into operational insights for management.

[ SEE EVO IN YOUR DEALERSHIP ]

See where Evo could work for your team.

We'll look at how your dealership handles customer conversations today and show you where Evo could respond, follow up, answer calls or surface opportunities your team may be missing.